Warranty and Returns

Returns

  • All returns must be initiated no later than 30 days from the original date of sale.
  • All returns must be accompanied by a valid Return Authorization Number (RMA) issued by No-Mar.
  • All returns must be received by No-Mar no later than 30 days from the original delivery date, or 10 days after an RMA is issued.
  • Only items that are in 'new' condition, are eligible for a refund. All others may be eligible for No-Mar credit, or replacement at the sole discretion of No-Mar.
  • All returns are subject to a non-negotiable 20% restocking fee.
  • All return, refund, exchange, and credit decisions are solely at the discretion of No-Mar Enterprises LLC, including the amount of refund or credit, if issued.
  • If any item is worn, assembled or used it does not qualify as 'new' condition.
  • If any refund is to be issued, it will not be until after the returned items have been fully inventoried and inspected, which can take 7-10 business days.
  • You must CALL OUR OFFICE for an RMA number BEFORE sending back any item for refund or replacement. We are not obligated to do anything with a product that shows up at our facility without an RMA number.
  • Returned items without an RMA number will not be refunded or credited. Call us regarding returns or questions related to returns.
  • The purchaser agrees to pay all charges for the return shipping, and original shipping charges will not be refunded.
  • All parts, bolt packages, instructions, and original packaging material and boxes must be included in the return. Failure to include any of these items will result in additional fees, and charges.
  • Original shipping charges to the purchaser's address are not refundable under any circumstances.
  • If you are returning an item that was purchased with Free Shipping, the original shipping charges No-Mar incurred will be deducted from your refund amount, if a refund is given.

Warranty

  • Surface finish is not warrantied as contact points will produce normal wear. Colors and patterns in finish may vary.
  • We are not responsible for, and will not warranty parts showing apparent misuse, alteration, or abuse.
  • Warranties on structural steel parts vary depending on the model and purchase date.
  • Warranties apply to original purchasers of record and are not transferable. Product is automatically registered to buyer(s) at time of purchase.
  • No-Mar has the right to request proof of ownership for warranty claims, or refuse said replacement. Proof must be in the form of a copy of original sales receipt or order number and date of purchase.
  • Warranty claims are on products and parts only. Shipping is the responsibility of the purchaser.
  • Consumable/wear items such as tips and other UHMW, plastic, and nylon parts are NOT covered under warranty and are considered normal wear and tear. Verifiable purchases of our products prior to January 1, 2016 will still qualify for warranty replacement of consumable parts when returned with the appropriate return postage and handling fee.
  • The rubber coating on YellowThing and XtraHand Clamp tools are covered for the lifetime of the tool provided there are no signs of misuse, abuse, or alteration. See the details of our Warranty Exchange Program below.

Warranty Exchange Program for U.S. Shipping Addresses:

Exchanges for failed rubber coating on YellowThing or XtraHand Clamp tools, or eligible consumable plastic parts (only consumables purchased before 1/1/2016 are eligible)

Option 1:

  1. Advance purchase the replacement parts you need via our website or over the phone. "Replacement Parts" are listed under the "Catalog" tab on our website.
  2. Return your worn/defective parts with a copy of the invoice/packing slip included with your replacement parts to us at:
    No-Mar Tire Changers
    Warranty Exchange
    1160 Reco Ave
    St. Louis, MO 63126-1027
  3. Upon receipt and verification of the returned parts, we will issue a STORE CREDIT for the amount paid in advance for the replacement parts (credit subject to being prorated if items returned do not match the quantity of items purchased). Shipping charges and any applicable taxes and fees will not be credited. Shipping charges both ways are the customer's responsibility.
  4. Store credits can be applied towards future purchases up to one (1) year from date issued.
  5. We do not refund/credit advance purchase warranty exchange program replacement parts; store credit only.
  6. Items returned for warranty exchange which are ineligible due to purchase date or abuse/misuse will not be a store credit.

Option 2:

  1. Package the items you are returning and include a note detailing the items you wish to exchange along with your name, address, telephone number and email address. If you know your customer number, including that will expedite the exchange process.
  2. To cover return shipping and handling costs, enclose a check or money order payable to "No-Mar Enterprises LLC" in the amount of $15.00 for up to 8 small items, or $25.00 for larger or quantities over 8 parts. (If you're not sure which return shipping fee applies, please call us first.) Shipping charges both ways are the customer's responsibility. No replacement parts will be shipped without payment for return shipping.
  3. Ship your worn/defective parts and return shipping payment to us at:
    No-Mar Tire Changers
    Warranty Exchange
    1160 Reco Ave
    St. Louis, MO 63126-1027
  4. Warranty Exchange orders are usually shipped within one business day of receipt.
  5. Items returned for warranty exchange which are ineligible due to purchase date or abuse/misuse will not be exchanged, and any funds received for return shipping will be credited as a store credit for future purchases.

Warranty Exchange Program for International Addresses:

Exchanges for failed rubber coating on YellowThing or XtraHand Clamp tools, or eligible consumable plastic parts (only consumables purchased before 1/1/2016 are eligible)

Option 1:

  1. Advance purchase the replacement parts you need via our website or over the phone. "Replacement Parts" are listed under the "Catalog" tab on our website.
  2. Return your worn/defective parts with a copy of the invoice/packing slip included with your replacement parts to us at:
    No-Mar Tire Changers
    Warranty Exchange
    1160 Reco Ave
    St. Louis, MO 63126-1027
    USA
  3. Upon receipt and verification of the returned parts, we will issue a STORE CREDIT for the amount paid in advance for the replacement parts (credit subject to being prorated if items returned do not match the quantity of items purchased). Shipping charges will not be credited. Shipping charges both ways are the customer's responsibility.
  4. Store credits can be applied towards future purchases up to one (1) year from date issued.
  5. We do not refund/credit advance purchase warranty exchange program replacement parts; store credit only.
  6. Items returned for warranty exchange which are ineligible due to purchase date or abuse/misuse will not be a store credit.

Option 2:

  1. Package the items you are returning and include a note detailing the items you wish to exchange along with your name, address, telephone number and email address. If you know your customer number, including that will expedite the exchange process.
  2. Ship your worn/defective parts to us at:
    No-Mar Tire Changers
    Warranty Exchange
    1160 Reco Ave
    St. Louis, MO 63126-1027
    USA
  3. Once your parts have been received and processed, we will email you with return shipping and handling costs.
  4. Warranty Exchange orders are usually shipped within one business day of payment for shipping and handling.
  5. Items returned for warranty exchange which are ineligible due to purchase date or abuse/misuse will not be exchanged, and any funds received for return shipping will be credited as a store credit for future purchases.