All returns must be initiated no later than 30 days from the original date of sale.
All returns must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by No-Mar.
All returns must be received by No-Mar no later than 30 days from the original delivery date, or 10 days after an RMA is issued.
Only items that are in 'new' condition and include all original packaging, are eligible for a refund.
All returns are subject to a non-negotiable 20% restocking fee.
All return, refund, exchange, and merchandise credit decisions are solely at the discretion of No-Mar Enterprises LLC, including the amount of refund or credit, if issued.
If any item is worn, assembled or used it does not qualify as 'new' condition.
If any refund is to be issued, it will not be until after the returned items have been fully inventoried and inspected, which can take 7-10 business days.
You must CALL OUR OFFICE for an RMA number BEFORE sending back any item for refund or replacement. We are not obligated to do anything with a product that shows up at our facility without an RMA number.
Returned items without an RMA number will not be refunded or credited. Call us regarding returns or questions related to returns.
The purchaser agrees to pay all charges for the return shipping, and original shipping charges will not be refunded.
All parts, bolt packages, instructions, and original packaging material and boxes must be included in the return. Failure to include any of these items will result in additional fees, and charges.
Original shipping charges to the purchaser's address are not refundable under any circumstances.
If you are returning an item that was purchased with Free Shipping, the original shipping charges No-Mar incurred will be deducted from your refund amount, if a refund is given.
Please inspect and verify the contents of all packages as soon as possible upon receipt. Claims for damaged or missing items must be reported within 10 calendar days from the date of receipt, except for purchases made between Thanksgiving and Christmas which have an extended period of 30 calendar days to report damaged or missing items. We cannot be responsible for damaged or missing items beyond this reporting period.
In the event that your product(s) arrive in damaged packaging, before opening or accepting delivery, please be sure to take several photographs of the packaging, damage, and all labels affixed to the package. If the delivery driver is present, please be sure you note "damaged" before signing for the delivery, and ask the driver to make the same notation.
If after opening your package(s) you find missing or damaged parts, in addition to the photographs noted above, please also take photographs of all items received to show their condition, including any labels identifying the product or sub-assembly.
Taking photographs helps us expedite insurance claims with the carrier and get replacement parts on the way to you, all while keeping shipping costs as low as possible.